Most products we sell come with a warranty from the manufacturer. Manufacturers handle any warranty claims directly. They will usually require that you provide pictures of the defective product and information to support your claim. They may also want proof of purchase, so please keep your receipts. If we can help you with locating a manufacturer or with other questions, contact us.
Refunds are issued when your returned items are received and inspected. Refunds normally take 3-5 business days until the issuing bank releases the funds. We will refund any orders or items we cannot fill.
Returns must be made within 30 days of the invoice date. Products must be in the new condition you received them in and in the original box and/or packaging. Grip taped skateboard decks and custom assembled completes are not returnable. Returned items that are not defective will be subject to a 15% restocking fee.
Before returning any item, you must email or phone us to obtain a Return Authorization (R/A)number. The R/A number must be clearly marked on the outside of the box that you ship.
You are responsible for all shipping and handling costs. All refunds for non-defective items exclude the original shipping and handling charges.
Returns should be sent to:
Longboarder Labs – Returns, 1754 West Fourth Avenue, Vancouver, BC V6J 1M1
Orders usually ship out within 48 hours unless we notify you otherwise. Shipping is free on orders over $99 (before tax) to provincial Canada. Some products do not qualify for free shipping.
Shipping time via FedEx Ground:
British Columbia 1-3 days Alberta and Saskatchewan 3-5 days Manitoba 4-6 days Ontario and Quebec 5-8 days Maritimes 6-10 days
Prices are in Canadian dollars.
Longboarder Labs works hard to provide accurate pricing information but errors can occur. Longboarder Labs reserves the right to correct any errors in pricing or product information and to modify the prices of products at any time without prior notice. If we need to correct any pricing after you have submitted an order we will contact you first, then we will cancel your order, refund your payment and ask you to place the order again for the product(s) now correctly priced.
(E&O) Errors and Omissions
Longboarder Labs reserves the right to correct any errors, omissions (E&O) or inaccuracies and to modify, change or update information at any time without notice. This includes modifying an order after it has been submitted, including pricing and product codes.
Although we make the best effort to have stock of all products offered on our site, it is inevitable that some items may become unavailable or sold out from time to time.
In the event that Longboarder Labs is unable to deliver you a product ordered due to lack of availability, we will notify you via e-mail and either offer a possible substitution or refund your order, or items unavailable in your order. We may also contact you in order to allow you to maintain your order subject to a revised delivery time if and when the item becomes available.
Longboarder Labs may revise or cease to make available any Products at any time without prior notice.
Terms & Conditions
Security: 128/256 Bit Encryption Industry Standard SSL Certificate
We strive to offer the highest level of security and privacy with all online transactions.
LONGBOARDER LABS USES COMODO SSL CERTIFICATE TO SECURE ONLINE TRANSACTIONS FOR CUSTOMERS.
We use Secure Sockets Layer (“SSL”) technology to protect the security of your credit card information as it is transmitted to us. SSL is the industry standard for secure commerce transactions. It prevents your personal information from being obtained by anyone else while being transmitted on the Internet. All of your personal information is encrypted, including credit card number, name and address.
BY CHOOSING COMODO SLL, THE OWNERS OF THIS WEBSITE HAVE PROVEN THAT CUSTOMER SECURITY IS THEIR HIGHEST PRIORITY.
We believe that your privacy is important. Any information you supply us will only be used to facilitate transactions with Longboarder Labs and is only accessible to authorized employees.
Your information will not be shared, sold or traded to any other parties without your consent.