Common purchase queries answered

Orders and Shipping

Orders usually ship out within 48 hours unless we notify you otherwise. Shipping is free on orders over $99 (before tax) to provincial Canada. Some products do not qualify for free shipping.

 

Shipping time via Canada Post Ground:
British Columbia 1-3 days
Alberta and Saskatchewan 3-5 days
Manitoba 4-6 days
Ontario and Quebec 5-8 days
Maritimes 6-10 days

Prices are in Canadian dollars.
CalStreets BoarderLabs works hard to provide accurate pricing information but errors can occur. BoarderLabs reserves the right to correct any errors in pricing or product information and to modify the prices of products at any time without prior notice.

If we need to correct any pricing after you have submitted an order we will contact you first, then we will cancel your order, refund your payment and ask you to place the order again for the product(s) now correctly priced.

Sorry we only currently sell to Canada. Coast to Coast!

BoarderLabs reserves the right to correct any errors, omissions (E&O) or inaccuracies and to modify, change or update information at any time without notice. This includes modifying an order after it has been submitted, including pricing and product codes.

Although we make the best effort to have stock of all products offered on our site, it is inevitable that some items may become unavailable or sold out from time to time.

In the event that CalStreets BoarderLabs is unable to deliver you a product ordered due to lack of availability, we will notify you via e-mail and either offer a possible substitution or refund your order, or items unavailable in your order. We may also contact you in order to allow you to maintain your order subject to a revised delivery time if and when the item becomes available. BoarderLabs may revise or cease to make available any Products at any time without prior notice.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from  ww.longboarderlabs.com  (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information  about your device, including information about your web browser, IP  address, time zone, and some of the cookies that are installed on your  device. Additionally, as you browse the Site, we collect Information  about the individual web pages or products that you view, what websites  or search terms referred you to the Site, and information about how you
interact with the Site. We refer to this automatically-collected  information as “Device Information.”

We collect Device Information using the following technologies:    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. 

 

For more  information about cookies, and how to disable cookies, visit 

http://www.allaboutcookies.org.
    – “Log files” track actions occurring on the Site, and collect data  including your IP address, browser type, Internet service provider,  referring/exit pages, and date/time stamps.
    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including  your name, billing address, shipping address, payment information 

(including credit card numbers, paybright, paypal
, email address, and phone number. We refer to this
information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are  talking both about Device Information and Order Information. 

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you
with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and
to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Woo Commerce to power our online store- We use Google Analytics to  help us understand how our customers use the Site–you can read more  about how Google uses your Personal Information here: 

 

https://www.google.com/intl/en/policies/privacy/.  You can also opt-out  of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising
works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
    FACEBOOK – https://www.facebook.com/settings/?tab=ads
    GOOGLE – https://www.google.com/settings/ads/anonymous
    BING –
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at  info@longboarderlabs.com or by mail using the details provided:  1754 West 4th Avenue, Vancouver, BC, V6J1M1, Canada

If you need to swap an item

Returns and Exchanges

Most products we sell come with a warranty from the manufacturer. Manufacturers handle any warranty claims directly. They will usually require that you provide pictures of the defective product and information to support your claim. They may also want proof of purchase, so please keep your receipts. If we can help you with locating a manufacturer or with other questions, contact us.

Refunds are issued when your returned items are received and inspected. Refunds normally take 3-5 business days until the issuing bank releases the funds. We will refund any orders or items we cannot fill.

Returns must be made within 15 days of the invoice date. Products must be in new condition as they were when you received them and in the original box and/or packaging. Grip taped skateboard decks and custom assembled completes are not returnable. Electric skateboards are not returnable except to their manufacturer as allowed under their warranty.
Returned items that are not defective will be subject to a 15% restocking fee.


Before returning any item, you must email or phone us to obtain a Return Authorization (R/A)number. The R/A number must be clearly marked on the outside of the box that you ship.


You are responsible for all shipping and handling costs. All refunds for non-defective items exclude the original shipping and handling charges.


Returns should be sent to:
Boarder Labs – Returns,
1754 West Fourth Avenue,
Vancouver, BC V6J 1M1

Call us at 778.383.1199 or you can reach us via email info@longboarderlabs.com 

By using our web site, you consent to the collection and use of this information by CalStreets BoarderLabs.

 

If at any time we change our privacy policy, we will post those changes on this page so that our customers are always aware of what information we collect, how we store and use it, and under what circumstances we disclose it.

We strive to offer the highest level of security and privacy with all online transactions.

 

BOARDER LABS USES COMODO SSL CERTIFICATE TO SECURE ONLINE TRANSACTIONS FOR CUSTOMERS.

 

We use Secure Sockets Layer (“SSL”) technology to protect the security of your credit card information as it is transmitted to us. SSL is the industry standard for secure commerce transactions. It prevents your personal information from being obtained by anyone else while being transmitted on the Internet. All of your personal information is encrypted, including credit card number, name and address

.
BY CHOOSING COMODO SLL, THE OWNERS OF THIS WEBSITE HAVE PROVEN THAT CUSTOMER SECURITY IS THEIR HIGHEST PRIORITY.

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